To enable the health and well-being of residents in Clarendon, Manchester and St. Elizabeth by providing access to quality health care through a sustainable and responsive health care delivery system that is family centered, customer focused and stakeholder driven.
"Healthy people through healthy lifestyle…clean and safe environment."
Customer service is essential to effective service delivery and the Southern Regional Health Authority (SRHA) has been working assiduously to improve healthcare delivery and to implement systems to improve standards of customer service delivery.
In 2011, a customer service hotline was launched in an effort to improve client relations and enhance service delivery at health facilities within the region. Through this hotline, clients will be able to register complaints or compliments regarding service received.